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Answered: cannot connect

November 17, 2015, 9:59 am
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Dear User,
255.255.255.0 - is not the IP address of your camera, it is your subnet mask. In order to find the IP address of the camera, you may try to use a network scanner app, for example Advanced IP Scanner (http://www.advanced-ip-scanner.com/ru/). This app will scan your network and will find all devices in it.
A correct RTSP link should open in the VLC player (http://www.videolan.org/vlc/).
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Answered: Support HIKVISION

November 17, 2015, 10:03 am
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Dear User,
These cameras can be connected to the Ivideon via the Ivideon Server application installed on a PC which is at the same network with the cameras. Here is an instruction of how to add a camera to the Ivideon Server:
http://www.ivideon.com/help/hardware-setup/how-do-i-add-an-ip-camera-to-ivideon-server/
Please mind that the app and the PC should be running all the time as long as you want to view online video from your cameras or keep them recording video archive.
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Answered: Internet Fail

November 17, 2015, 10:37 am
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Stable internet connection is an essential condition for the camera to work via our service. If Internet fails live video from the camera is not available and arhive won't be recorded during this time.
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Answered: i load server and nothing happens says no camera what am i doing wrong (insteon sd camera ) windows 7

November 21, 2015, 9:34 am
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If you want to add an IP camera to Ivideon Server, please do the following:
1. Open Ivideon Server (if it is already working, press Stop).
2. Click with the right mouse button on the icon "IP Cameras".
3. Choose the option "Add IP Camera".
4. In the box that you see indicate the name of the camera (you can write any name you want), the manufacturer, the model, ip-address, the login/password and the port if it is necessary.
If your camera is not given in the list of cameras supported by Ivideon Server, apply to the manufacturers of this device. Inform them that you are going to connect this device to Ivideon service and to do it you need either RTSP or MJPEG URL to a video stream. Perhaps, you will find these URLs in the manual.
A proper MJPEG URL should open the video in a browser, for example, Chrome, and RTSP URL should open in VLC player. (http://videolan.org).
After you try your camera, send us the received URL, and we will add support for your device to Ivideon Server.
You can also try this: insert the working URL into the URL field and choose the position “Other manufacturer” in the field “Manufacturer”.
5. If you need it, you can indicate supplementary parameters in the Advanced Settings.
6. Press the button of preview, if everything is correct the video from the camera should open. If the video doesn’t open, look through points 4-5.  
7. Close the window of preview and press “OK”.
8. Press the Start button in the Server and the camera will become available in your personal account or in Ivideon Server.
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Answered: Where can I find a list of supported DVRs?

November 21, 2015, 12:14 pm
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A DVR can be connected to our system by connecting it to a PC (directly or via router) with the Ivideon Server application installed. The app (and the PC) should be running all the time as long as you want to watch your cameras or keep them recording local video-archive. Unfortunately, there's no way to install our firmware to a DVR directly.
You may check the list of DVR that support work via Ivideon Server in the settings of the program. To do it please open Ivideon Server (stop it if running) and right click on "IP cameras" => add IP camera, when camera settings open you may have a look at all the manufacturers and models that are already in the list (please note that there are cameras as well in this list).
The most convenient way to connect your DVR to our system is to ask the manufacturer for an RTSP link to the videostream. When the link is provided you may insert it into URL field in the settings, if the link is correct, you'll get a local video from the camera ("eye" button). Please note that each DVR channel has a link of its own.
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Answered: I have a Oco Camera that will not connecto Server application

November 22, 2015, 12:10 pm
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Hello!

Please note that Oco camera can be set up only due to the Ivideon app (can be installed via Google play/App store), so it can't be used with Ivideon Server app on your PC.
The Oco camera should be connected to the wall socket (since it is powered by electricity), or to the usb port of the PC which is turned on.

To set up your Oco camera, you may view the User manual http://getoco.com/us/manuals/OCO_Wi-Fi_Camera_full%20version_USA.pdf , also this info https://www.youtube.com/watch?v=augw1vX3H5U

To watch video and video archive from your camera is possible via the Ivideon Personal account, via the Ivideon mobile app, and via the Ivideon Client app for PC https://www.ivideon.com/downloads/
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Answered: Can multiple users login at the same time to watch the same set of cameras?

November 25, 2015, 3:08 pm
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i have the same question and the answer below isn't applicable.
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Answered: why is my camera light blinking red?

November 25, 2015, 6:29 pm
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Please accept our apologies for a prolonged response!
In case it is an Oco camera the blinking red light means the camera cannot connect to your wifi. Please check the diversity of your wifi network since the Oco camera can connect to 2.4 GHz networks but not 5 GHz. Also please check the if the camera is within the range of the router and check your internet connection at speedtest.net. Moreover, please check if there are only numbers and letters in your wifi password.
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Answered: CPU load 75%

November 26, 2015, 12:58 am
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Answered: Cannot add local server to ivideon client

November 26, 2015, 5:38 am
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Dear User,

To add a local server, please do the following:
1. Install Ivideon Server;
2. It is not obligatory to attach Ivideon Server to your personal account for local use;
3. Connect your cameras and make all the necessary settings (if the archive and the sound should be recorded or not and so on);
4. Enter the tab “Local View” in the Settings of Ivideon Server. Put a tick on “Local View” and indicate some access password to the local server if you need any.
5. Install Ivideon Client on the same computer or on some other computer in the same local network;
6. Open Ivideon Client (if Ivideon Client is installed on a computer without Internet access, as you start the program choose the option “Local access only”);
7. Add a local videoserver. To do it click on the button “Add” and in the window that will appear choose the location of your Ivideon Server (on this computer or on some other computer in this local network). If you choose “Videoserver is in my local network”, you will need to write the local IP-address of the computer where your Ivideon server is installed;
8. Write any name for the server and the password (if it has been stated before, see paragraph 4 of these directions). Press “OK”.
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Answered: I get Noice Detections but get no sound? What is wrong?

November 27, 2015, 12:39 pm
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Sorry for the long response!

First of all please make sure that the "Audio mode" is enabled in the IP Webcam settings.
You can also test the upload speed in the network where the camera is located. Cameras with standard resolution 640X480 and frame rate 25 fps require 1 Mbps uplink bandwidth (1280x720 Mbps – respectively - 1,5 Mbps).

If you don't have enough bandwidth to stream the video in such quality, please, try to lower the video quality settings to 640x480 resolution, ~10 quality, ~7 FPS limit just for testing purposes and try to view video again.

Have you tried to view video from one device only? Could you please try to monitor the camera from a PC or some mobile device?
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Answered: How do I setup motion detection and email notifications and what is Tarrif ?

November 27, 2015, 2:52 pm
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Dear Sir,

1) It is possible to set up Motion detection in Ivideon Server.
For it stop the Ivideon Server, right-click on the camera -> Settings. Set up the type of recording in the "Recording" tab. Set up the sensitivity of the detector and the detection area in the "Motion detection" tab.
If you have the cameras with built-in Ivideon, then the detection is set up on the camera's web interface.

2) Under Tariff could be meant the subscription plan (paid or free) that each camera has and which determines which features will be available for it
The subscription plans are:
-  Free (live video and push mobile notifications);
- Online (ability to export the local archive from the Personal account, private access to 4 users, email+push notifications);
- 7 Day Cloud (Online subscription features+cloud storage for the last 7 Days and private access up to 8 users);
- 30 Day Cloud (Online subscription features+cloud storage for the last 30 Days and private access up to 16 users);
- The Professional plan is aimed at experienced users who need flexible configuration for the services they use.
Please check all the subscriptions and prices here:
http://www.ivideon.com/pricing/
http://www.ivideon.com/pricing/#!/pricing/premium
http://www.ivideon.com/pricing-professional/

3) Email notifications are received only if any paid subscription plan is connected (Online, 7 Day Cloud, 30 Day Cloud, Professional). You can select the subscription in "My services" tab in your personal account: https://www.ivideon.com/my/
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Answered: When I start up the server, I get the error "jack server is not running or cannot be started"

November 28, 2015, 11:56 pm
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Dear User,

We apologize for our prolonged response.

Judging from the error messages you provided, it is possible to say that your audio card isn't properly recognised by the OS properly or it is currently busy with another app.

Please try the following and let us know if it helps:

Please make sure that both 32-bit and 64-bit versions of JACK are installed onto your PC
Please open Jack control by the command "qjackctl" and check if all of your microphones and speakers are correctly detected

Are sounds played back on your PC?

Please indicate the manufacturer and model of your sound card and whether your system is 32- or 64-bit
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Answered: Upgrading Server from 3.3.0 to 3.5.x; Norton says there is no reputation info available and deletes 3.5.x

November 29, 2015, 6:11 pm
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Most likely the antivirus blocks newer versions of Ivideon Server program. Please shut down the antivirus before Ivideon Server download and then put our program to exclusions of Norton before running the antivirus back on.
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Answered: trying to export archived video and says File size: 0 bytes – interrupted

November 29, 2015, 9:00 pm
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We apologize for our prolonged response!
Please grant access to archive at our support address support@ivideon.com so that we could check the problem from our side. To do it please open your personal account on the site, click on the three-stiped button under the camera preview and click on Grant access to other users title. In the opened menu please type our support address and tick Archive, then press Add and Save.
Please let us know when the access is granted.
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Answered: Can I add another email address for notification?

December 1, 2015, 7:37 am
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No,unfortunately notifications are bound to the personal account`s email address .
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Answered: how do i make sound detection and or motion sensor less sensitive since i am getting many false emails

December 1, 2015, 6:06 pm
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Dear User,

To set up the motion detector, please log into the mobile app, then open the live video, select Settings - Motion. There you can turn the detector on and off, set the sensitivity (high, medium, low) and select the detection area.
To set up the sound detector, please open the live video, select Settings - Sound. Then choose the required sensitivity of the sound detector.
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Answered: Gratuitamente posso aumentar meu tempo de gravação ?

December 4, 2015, 3:44 am
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Dear User, unfortunately at the moment we have only English-speaking specialists!

According to our information, you use a local archive, which means that the recordings are stored on the hard disc drive of your computer.

Please note that we have three variants of local archive recording:
- continuous
- motion/sound detected (when detector is triggered)
- by schedule

If you want to make a continuous recording please, choose the correct menu option in the camera settings in Ivideon Server (Right-click on the camera name → Settings → Recording).
If you need to make motion-detected recordings please, choose the tab Motion detector and set up motion selectivity. Also, make sure that detection area is expanded to the entire screen or choose the necessary area.

Please, feel free to contact us if you have any questions!
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Answered: 2 New Cameras

December 4, 2015, 3:26 pm
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Dear User,

We apologize for our prolonged response.

According to our information, the both iLuv cameras on your account are currently subscribed to the promo 7-Day Cloud subscription package. You can find that information on the My Services page of your Personal Account.

Could you please indicate why you decided that the cameras are not subscribed to the promo subscription?
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Answered: can I access my pc Web cam from my phone if someone is on the pc

December 4, 2015, 7:22 pm
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Hello!

I would like to pay your attention that you can easily access the live video and the arcive from your webcam on your PC due to the Ivideon mobile application (please install it from Google play/App store) > log into your account and here there is your webcamera!

Please note that the Ivideon Server app, installed on your PC and where the web camera is added to, should be running (the Start button should be pressed) for you to be able to see the live video and the archive.

So if someone is using your PC, he/she should be told not to stop the Ivideon Server; you may also use the Server in the hide mode.

Should you have any further questions, please feel free to ask!
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