Answered: What format is on SD cart - cannot get to record?
Archive is recorded to the sd-card in its own format. So, it cannot be viewed correctly via any desktop player. You can play archive in one of these ways: -via Ivideon mobile app; -via Ivideon Client...
View ArticleAnswered: Connecting to local server
Hi, Please be so kind to provide us with the following information: -what is the CPU load level at the moment when both Ivideon server and Ivideon Client are running: -what is the download and upload...
View ArticleAnswered: Is there a way to have the camera record every minute of everyday.
Hi, Let us please pay your attention that the camera records to the cloud only when motion or sound is triggered. Hence if nothing is happening in front of the camera, nothing is recorded. You can...
View ArticleAnswered: How do I delete my account
Hi, In order to delete your Ivideon account please do the following: -go to your personal account at ivideon.com/my; -open the Settings page (https://www.ivideon.com/my/settings/main); -click “Delete...
View ArticleAnswered: how can I add my camera on my ipad so that I can watch my camera on...
Dear Andrew! Currently it's impossible to connect your iOS device (smartphone or tablet) as a camera to Ivideon service, there are no tools or aaplications for that. If you have any old Android device,...
View ArticleAnswered: OCO HD Camera audio not working
Hi, That is how the system works: if the camera is added to the account via QR code or MAC-address and supports the push-to-talk feature, the audio talk does work. When the camera is added via the...
View ArticleAnswered: Oco HD 2 and Ivideon Server
Hi, First, please specify: is the preview available from each camera in the server? To check that, please stop the server, double click on a camera -- is the video available? If it's not, let us please...
View ArticleAnswered: Porque no me abre el programa que tengo instalado en mi laptop?
Hi, Unfortunately we have only English-speaking specialists in our tech support team at the moment. So, let us answer you in English. First of all, please make sure that Ivideon Server app is up to...
View ArticleAnswered: Motion Notifications stopped showing up on my phone
Dear user, First of all, please make sure that the notifications are allowed for Ivideon app in your smartphone settings. Also, please check whether notifications are allowed both in the camera's...
View ArticleAnswered: Granted admin access to another user, but her events screen is...
Dear Paganini, The users that you share access rights to the camera with can’t view events, as well as receive any notifications from your cameras. If you have other questions about our service, please...
View ArticleAnswered: Oco HD stop working, not possible to reset
Dear Artem! We've created a new ticket within our system upon your query (Ticket#2018062710287709), a new message was sent to your account's e-mail address with all the required suggestions and...
View ArticleAnswered: Oco HD camera can't be rebooted, red light on LED and sometimes...
Dear Artem! We've created a new ticket within our system upon your query (Ticket#2018062710287709), a new message was sent to your account's e-mail address with all the required suggestions and...
View ArticleAnswered: Server, when running, keeps receiving data (3-4 Mbps).
Dear User! We should admit, that Ivideon Server application is constantly sending requests to your cameras within your local network (not through Internet) and receives back data packages from them, it...
View ArticleAnswered: I can't login my ivideon account on android device with IP webcam...
Dear user, Please check your account's e-mail (including spam folder), we sent you an e-mail with a password reset link a few days ago. We recently detected several massive attempts to pick the...
View ArticleAnswered: I'm no longer received push notification alerts.
Dear user, Take our apologies for the delayed reply. Please specify the following details: -what is the download speed of the Internet connection available for your mobile device? (You can test it at...
View ArticleAnswered: Motion detection is on but it’s not working
Dear user, You can lower the sound detector sensitivity (and raise the movement sensitivity) in the camera settings on Ivideon application. Please tect the camera work after that and inform us about...
View ArticleAnswered: Oco won't connect after scan, turns green then blinking red again
Dear Mark, Could you please precise which model of Oco camera do you have (you can distinguish it by looking at the list of cameras here - https://getoco.com/collections/all)? Is it the only camera...
View ArticleAnswered: Oco bullet won’t connect to WiFi. Tried resetting camera, didn’t...
Hi, This issue is being discussed in the ticket #2018070810289985. You'll be contacted within this ticket. Please wait for our reply.
View ArticleAnswered: Business Plans vs. Home Plans
Dear Patricia, Yes, you can have some cameras on business pricing plans and some on home pricing plans, however, enabling each of the types of plans requires the account to be correspondingly a...
View ArticleAnswered: Do you support h.265
Unfortunately, you cannot use H.265 encoding to transfer the video stream to our service as it is not supported at the moment. This feature may be added in future releases of Ivideon Server, so please...
View ArticleAnswered: Hoe kan ik mijn camera beelden zien?
Dear User, Currently we don’t have any Dutch-speaking specialists available, so the reply will be provided in English. We apologize for the inconvenience! If you would like to use a camera of your...
View ArticleAnswered: Two way audio support with Amcrest IP cam
Hi, Unfortunately, at the moment, the two way audio for third party cameras is not supported in Ivideon Server. So, the only way to send a message from the camera is to use its original applications or...
View ArticleAnswered: Why do videos not load?
Hi, Sorry for the prolonged reply. As far as we see, now there is only 1 event saved under the "Events" tab https://www.ivideon.com/my/events_feed . Please specify: via your mobile app you can't view a...
View ArticleAnswered: Ivideon server keeps quitting unexpectedly
Hi, Devin. Thanks for the info provided here. The details on your issue are being discussed in our system within the ticket 2018072710294368. Please keep us updated within that ticket.
View ArticleAnswered: I am no longer receiving push notifications of events.
Dear User, Please specify the following details: -what is the download speed of the Internet connection available for your mobile device? (You can test it at speedtest.net. If it is possible, please...
View ArticleAnswered: Mobile client can not play Live(web) continually.
Dear User, This issue is being discussed in the ticket #2018080810297018. You'll be contacted within this ticket. Please wait for our reply.
View ArticleAnswered: Can't connect despite 2.4Ghz, proper network key, ample bandwidth
Dear user, Please try to reset the Oco HD camera and to try to add it one more time. 1. In case there is an SD-card in the camera, please remove it. 2. Plug in the camera, press and hold the reset...
View ArticleAnswered: change login password
Dear User, Do we understand you right, you forgot the password from your Ivideon Personal Account? In case that is correct, please press “I forgot my password...
View ArticleAnswered: me salen todas las camaras sin conexion por que
Dear User, Currently we don’t have any Spanish-speaking specialists available, so the reply will be provided in English. We apologize for the inconvenience! Could you precise, are you talking about the...
View ArticleAnswered: Our connection drops for long periods of time and then will...
Dear User, Would you precise, are you talking about a camera called Orlandocam access to which was shared to your account from the account samstephens256@gmail.com? If so, could you precise, when the...
View ArticleAnswered: No Connection to additional Philips B120 camera
Hi, First of all, would you please be more specific, what is the exact model of your Philips camera? Is there "Powered by iVideon" on the box? Please mind that not all Philips InSight cameras support...
View ArticleAnswered: Camera is not connected and I cannot get to connect. What do I do...
Hi, We ctreated ticket #2018090310302523 in our system to discuss this issue in more details. Please be so kind answer us within that ticket.
View ArticleAnswered: What does motion detected by (null) mean?
Dear Aalencia, For further troubleshooting of the issue the ticket #2018090310302484 has been created in our system. We sent you an email to the email address of your account. Please be so kind to do...
View ArticleAnswered: can't install Server on Ubuntu 18.04
Dear Sir/Madam! We have created a new ticket# 2018090310302551 within our system according to your request. Our specialists have already sent you all the required data upon the issue to the e-mail...
View ArticleAnswered: If I subscribe, will every event be captured or will there still be...
Dear Aalencia,"Online" plan presupposes cloud recording of only 10-seconds long event video clips. If you apply a paid cloud plan to your camera, all motions will be recorded to the cloud as long as...
View ArticleAnswered: Cannot login to ivideon client "no cloud connection"
Hello! Could you please specify your Ivideon Client's current version? Do you get this error message while connected to your home network or the issue emerges on different PCs and different networks?...
View ArticleAnswered: Can not connect my camera to Ivideon
Hi, As we can see, the camera is now linked to your account, it is now online and should be working properly. Please specify, do you experience any troubles with it? Please let us know about the outcome.
View ArticleAnswered: Please open API
Thank you for your interest in Ivideon. We can forward your wish to the corresponding department, and this option may be realized in further service updates. However, our service provides an API, but...
View ArticleAnswered: I’ve connected camera all works well, but I don’t have sound?
Dear user, To enable sound recording for your camera, this function should be turned on in it's settings in Ivideon Server application. To check this out, please, open the application, stop it if it's...
View ArticleAnswered: My server shows started offline
Dear User, If you have any internal restrictions within your local network (maybe proxy settings), it may influence Server's work and cause data transmission issues. Please stop the server, open...
View ArticleAnswered: I paid the fee and the camera is not backing up. Still shows no...
Dear user, Please specify the name of the subscription plan you've chosen for your camera. If it's the Online Pro plan, please note that it doesn't allow to get full-length recordings, only short...
View ArticleAnswered: I am not seeing any cameras on the website or via the Android app.
Dear User! For troubleshooting we created a Ticket#2018092610307838 and sent all the necessary information to your e-mail. We kindly ask you to keep further correspondence inside this ticket.
View ArticleAnswered: Privacy statement regarding cloud stored video
Dear User, Here is a link to our privacy policy - https://www.ivideon.com/privacy/. The time the cloud archive is stored on our servers differs on which pricing plan you are using for the camera - you...
View ArticleAnswered: High resolution cameras have glitches in the video is there a way...
Dear User, Please take our apologies for the delayed reply. What is the exact upload speed of the Internet connection in the cameras' network? You can test it e.g. at speedtest.net. We also recommend...
View ArticleAnswered: Когда будет Ivideon Server для Android?
Здравствуйте!На данный момент приложение Ivideon Server для платформ для Android не поддерживается, данных по срокам реализации на данной платформе, мы, к сожалению, тоже не имеем. Ваше пожелание по...
View ArticleAnswered: Any plans to integrate with Google Home/Assistant?
Hi, Unfortunately, we don't have information about possibility of such integration. However we've forwarded your ideas as a request to the corresponding department. Hopefully, these ideas will be...
View ArticleAnswered: Ivideon dosen´t send any push notice anymore
Dear User, Please specify the following details: -what is the download speed of the Internet connection available for your mobile device? (You can test it at speedtest.net. If it is possible, please...
View ArticleAnswered: I want to connect my S3 mini with ivideon...how i can do this?...
Dear user, Please specify at what step of connection does the difficulty occur? Do you get any error message? Please check the following recomendations out: To connect the camera of your mobile device,...
View ArticleI invite my wife to share the camera but my wife can’t see events
Hi, I’m using ipcamera with ivideon and I invited my wife to share the camera but my wife can’t see events. Only i can see events. How can i give permission or share the events? Thanks
View ArticleAnswered: Hello, I'm trying to share 9 camera's with 3 other viewers. Only it...
Dear User, Please note that at free Online pricing plan it is possible to share access with no more than 2 other users. Cloud 1 provides shareing with 2 users, Cloud 10 and Cloud 30 - with 4 users. At...
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