Answered: Where to buy license keys
Dear User, License keys can be purchased through the Ivideon personal account. After your camera is attached to your personal account, the system will offer you to pusrchase a license key for your...
View ArticleAnswered: live feed is not available
According to our data, both of your cameras are currently offline. Make sure that you have IP Webcam server started. Run the application, select “Cloud streaming” and press “Cloud streaming active”....
View ArticleAnswered: I can see video on web but wont record local or show local.
If you connect your camera using the IP Webcam application directly to our cloud, you won't be able to save your footage on a PC with Ivideon Server installed. This way you can use only our cloud...
View ArticleAnswered: Alerts via website?
Hello dear User! Please accept my sincerest apologies for having kept you waiting for so long. I would like to note that in your Ivideo Personal account, the preview of the camera changes within up to...
View ArticleAnswered: I have the free plan but I installed the software on a new phone...
Dear User, According to the information in our system, your camera is currently disabled. To enable it, please log into your personal account on our website www.ivideon.com/my/, press the My Services...
View ArticleAnswered: Can I download to my android tablet
We have IP Webcam application for connecting camera of your mobile device to our service and Ivideon Client for Android, which can be used to watch video from your cameras. Here you can find IP Webcam:...
View ArticleAnswered: embeded video
Here you can find the instructions for how to use video embedding: http://www.ivideon.com/help/features-and-how-tos/how-do-i-embed-a-live-video-into-your-blog-or-website/ If you have any further...
View ArticleAnswered: Add PTZ & Zoom controls to Android & iOS apps
Please accept our apologies for the prolonged response! Thank you for the request. At the moment you may use your personal account or Ivideon Client for desktop for PTZ control and we'll forward your...
View ArticleAnswered: how can i change my email address on account
Dear User, We apologize for our prolonged response. If you wish to use another email in the Ivideon system, please create a new account on the new email and move all your cameras there. If you have...
View ArticleAnswered: can you connect a motorola focus66
Hello! Please accept our sincerest apologies for the prolonged response. It should be first noted that you can add any IP camera supporting an RTSP or MJPEG URLs to the video stream to the Ivideon...
View ArticleAnswered: cannot conect cammera
Please accept our apologies for the prolonged response! If you want to connect a camera via Ivideon Server app please make sure that everything was done properly. 1. Open Ivideon Server (if it is...
View ArticleAnswered: How Can I interrupe the cam to use my webcam for skype?
Please accept our apologies for the prolonged response! You may actually use your webcam in two applications (e.g Ivideon Server and Skype) simultaneously. To be able to do that you may install a...
View ArticleAnswered: can't go back a few days to watch
Dear Mary, The 1-day cloud subscription plan allows you to keep recordings from your camera in Cloud for 1 day (24 hours). According to your personal account information the recordings for the past 24...
View ArticleAnswered: can't access my archives from internet site or iphone app
Hello dear User! Please accept my sincerest apologies for having kept you waiting for so long. Could you please specify where you are trying to watch the video archive from? If you are trying to watch...
View ArticleAnswered: Changing the offline snapshot
Dear User, The snapshots can not be changed at all in the Ivideon mobile application and are changed automatically in your personal account.
View ArticleAnswered: Foscam F18918w video is not available
According to the information in our system Ivideon Server (Scan-2) attached to account under your email address is now stopped. Please let us know if the camera you're trying to connect is attached to...
View ArticleAnswered: How to record cameras using a NVR from third-party?
Hello! We apologize for having kept you waiting for so long. You can connect via the Ivideon Server application all sorts of cameras that support RTSP- or MJPEG-streaming. The instructions for...
View ArticleAnswered: Can i connect a nest cam?
Nest cam is not compatible with our service since it is a camera with its own service. If you'd like to connect to Ivideon we advise you to have a look at the camera with our firmware installed - Oco...
View ArticleAnswered: Can i only record on motion alert to save bandwith?
You may disable sound detection (which is supported for 3 cameras in our system: Oco, Philips and iLuv). You may turn sound detector off in the settings of the camera in the Ivideon mobile app.
View ArticleAnswered: My camera wont show up on server but will online
Could you please specify the cameras you have ? (ip camera ,webcam or the camera of your mobile device) If you want to add an IP camera to Ivideon Server, do the following: 1. Open Ivideon Server (if...
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