Answered: Some how the language was changed from English. How do I get it...
As far as we understand you're talking about the language in your personal account on the website. If so, the language can be changed in the right bottom corner of the screen. It looks like the Earth...
View ArticleAnswered: ivideon wont connect to pylecam PIPCAM25
also, this is a hardwired connection directly to my ATT provided cable modem/router device. ive also tried to add them as ivideon powered cameras, but that fails on both devices every time. ive...
View ArticleAnswered: we have Installed your software and have found and connected two of...
Hello! According to the info from our system, currently the Server is stopped. Please note when the Server is stopped, the cameras are offline. So, for the proper work of the cameras, the PC should be...
View ArticleAnswered: Camera lost connection and can no longer connect
Dear Sir, If the camera is blinking red, it means that it is not connected anywhere. Please try to reconnect your camera as you have added it to your account for the 1st time (with the QR code from the...
View ArticleAnswered: Is there a way to have 2 way audio with an android phone?
If we understood you correctly the topical matter is the option of push-to-talk via the IP Webcam app. Unfortunately, this option is not supported in this app. Our service supports the 2 way audio for...
View ArticleAnswered: i have a GE wireless camera will it work and how would i configure...
Dear User, Our service works with all IP-cameras that support RTSP or MJPEG URLs to a video stream. If your camera is not on the list of cameras supported by Ivideon Server, please contact the...
View ArticleCamera locking up
I've just started using Ivideon, and I'm having an issue with my camera. I'm using my laptop camera, just to get use to the controls, but when I disconnect the server, my camera stays on (the light...
View ArticleAnswered: Rscm-13601 how to setup to ivideon software?
Dear User, Our service works with all IP-cameras that support RTSP or MJPEG URLs to a video stream. According to the information from our system, cameras Shieldeye are not added to the list of cameras...
View ArticleAnswered: Compatibility with Hikvision DS-N241W?
Hi, Michael! Our firmware could be installed only on Hikvision Raptor DC-2CD* series (the full list of models: https://www.ivideon.com/ip-camera-firmware/). Hikvision Hiwatch cameras could be connected...
View ArticleAnswered: I receive motion notifications all the time but i receive sound...
Hello, According to the information from the account mcmarineau@gmail.com, there are cameras conected via Ivideon Server app. - First of all, please check the sensitivity of the sound detector in the...
View Articlemy camera (foscam) is not listed so I can't add it.
my camera (foscam) is not listed so I can't add it. Using Windows. I used their software and it works, but I can't shut it off.
View ArticleAnswered: Can I see a live sream from the camera when the PC is turned off...
Dear User, Please note that if you use the Ivideon Server application the app (and the PC the app is installed on) should be running all the time as long as you want to watch your cameras or keep them...
View ArticleAnswered: How to set the time whicch is displayed on the stream video?
If we understood you correctly, you mean the timestamp which is reflected on the videostream picture, it's up to the camera settings, the ones which are on its web interface. This feature isn't set up...
View ArticleAnswered: my camera (foscam) is not listed so I can't add it.
Dear User, Our service works with all IP-cameras that support RTSP or MJPEG URLs to a video stream. If the model of your camera is not listed in Ivideon Server, please try to contact the manufacturer...
View ArticleAnswered: Is p2p connection or is a server based connection?
Ivideon uses a client-server connection. So when a client sends a request to the camera, the request first goes to our servers, as it is more secure and convenient type of connection. If any further...
View ArticleAnswered: where do i find my invoices
Hello dear User! We sincerely apologize for having kept you waiting for so long. To receive an invoice, please provide us with the following information: 1. Your Personal account in our system (an...
View ArticleAnswered: There is a good 5 - 10 minute lag on the live function. Is this my...
Dear User, Thank you for the request. Please take our sincerest apologies for keeping you waiting for so long. According to the data provided by our system, you utilize IP webcam app and your camera is...
View ArticleAnswered: Prevent iVideon from turning off when computer locks (Mac)
Hello, Could you please specify, do you mean that Ivideon Server application closes, not just changes its status from "Started online" to "Stopped"? Please make sure, that your Mac does not log you out...
View ArticleAnswered: Done factory reset , now the orange light is on both cameras , and...
Just to be sure, are we talking about the Oco cameras? If so, do they constantly glow orange/amber and never blink? When you did the reset, had you been pressing the button until the "beep" sound was...
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