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Answered: Oco won't connect after scan, turns green then blinking red again

July 9, 2018, 5:01 am
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Dear Mark,

Could you please precise which model of Oco camera do you have (you can distinguish it by looking at the list of cameras here - https://getoco.com/collections/all)? Is it the only camera used in the network it's located in?

Additionally, when connecting your camera, please note the following:
Make sure that your Wi-Fi router is turned on.
Make sure that the smartphone or tablet you are using to add the camera is connected to your WI-Fi network, but not to a 3G, 4G or LTE network.
Make sure that the camera and the smartphone or the tablet are on the same network.
Make sure that the camera is within the range of the router so that it can receive stable Wi-Fi signal.

Also, could you please test the upload speed of the Internet connection in the place where the camera is installed? You can use a website speedtest.net to do it. Please inform us of the results.

We are looking forward to your reply!
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Answered: Oco bullet won’t connect to WiFi. Tried resetting camera, didn’t fix problem

July 10, 2018, 2:05 am
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Hi,

This issue is being discussed in the ticket #2018070810289985.
You'll be contacted within this ticket. Please wait for our reply.
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Answered: Business Plans vs. Home Plans

July 11, 2018, 7:08 am
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Dear Patricia,

Yes, you can have some cameras on business pricing plans and some on home pricing plans, however, enabling each of the types of plans requires the account to be correspondingly a Business or a Home account, depending on the plan you want to use. Please mind that you will be able to choose one type of the account when creating it, subscribe the cameras necessary to paid Business or Home plans and then change the type of your account again after registration (via Settings in your personal account at www.ivideon.com/my) and assign the other type of subscriptions for the rest of your cameras.

NB! Take notice that: a) you will not be able to prolong the paid subscriptions pertaining to one type of account if the account is switched over to the other one; b) you are not able to use free-of-charge Online pricing plan for the cameras on a Business account; c) the number of times you can switch the type of account is limited.

So, in this case, we would recommend you to actually register two Ivideon accounts, one For Business  and one For Home, connect your cameras to one of the two depending on what subscriptions they need and then, in order to not have to switch between them to view all cameras, share access from the Business to the Home account (instructions on sharing access here - https://www.ivideon.com/help/start/features/manage-access-to-your-cameras/; kindly keep in mind that in total a Home account allows no more than 15 cameras).

Also, should you need any specific information on every current pricing plan for either type of accounts you can create in our system, you can always find it here:
Plans For Home - https://www.ivideon.com/plans-for-home/
Plans For Business - https://www.ivideon.com/plans-for-business/

In case you have any further questions about our service, please do not hesitate to contact us back.
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Two way audio support with Amcrest IP cam

July 27, 2018, 5:54 am
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Is it possible to have two way audio enabled for a third party camera that support two way audio, the camera is an Amcrest IP3M-H1X model with two way audio, however in the app when i add it i am not getting the microphone button on the bottom of the mobile app as i do when i view the Oco 2,


 is it possible to have two way audio push to talk enabled on this cam with iVideon?

According to this forum post: https://www.ivideon.com/q2a/2448/audio-available-webcams-didactic-wifi-cameras-some-manner it states that its possible two way audio if the camera supports it and we just need to set it up, i looked everywhere in the settings and there is no where i can setup the two way audio?

Thank you.
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Why do videos not load?

July 27, 2018, 5:58 am
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I use a webcam on my computer and watch the video recordings from my iphone. However, everytime when I try to open up one of the videos under the 'events' tab, the video continues buffering and goes back to the live recording for some reason. I have Ivideon server and my webcam running on my computer as well.
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Ivideon server keeps quitting unexpectedly

July 27, 2018, 6:03 am
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iVideon server just quits after being active for less than an hour. iVideon has been known to quit unexpectedally on me before, usually once per month, but now it won't stay active for more than an hour.

iMac 2.4GHz, Core 2 Duo, 4GB of Ram, running Yosemite 10.10.5
Ivideon Server 3.6.1 Build 2384

Here's the debug information:

Process:               IvideonServer [20186]
Path:                  /Applications/IvideonServer.app/Contents/MacOS/IvideonServer
Identifier:            com.ivideon.IvideonServer
Version:               ???
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           IvideonServer [20186]
User ID:               501

Date/Time:             2018-07-18 10:23:33.668 -0400
OS Version:            Mac OS X 10.10.5 (14F2511)
Report Version:        11
Anonymous UUID:        2116CC7E-91D4-2936-1940-EB4FBEE742CF

*** REMOVED BECAUSE YOUR WEBSITE WON'T ALLOW QUESTIONS OVER 8000 CHARECTERS ***
I can provide a full crash report if requested.

Model: iMac7,1, BootROM IM71.007A.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.20f4
Graphics: ATI Radeon HD 2600 Pro, ATI,RadeonHD2600, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz, 0xAD00000000000000, 0x48594D503132355336344350382D59352020
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz, 0xAD00000000000000, 0x48594D503132355336344350382D59352020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.16)
Bluetooth: Version 4.3.6f4 17916, 3 services, 26 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: NFS061SA312-6007200, 120.03 GB
Parallel ATA Device: MATSHITADVD-R   UJ-85J
USB Device: My Passport 0827
USB Device: Built-in iSight
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
Thunderbolt Bus:
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Answered: Do you support h.265

July 27, 2018, 6:31 am
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Unfortunately, you cannot use H.265 encoding to transfer the video stream to our service as it is not supported at the moment.
This feature may be added in future releases of Ivideon Server, so please keep an eye out for the program’s updates.
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Answered: Hoe kan ik mijn camera beelden zien?

July 27, 2018, 6:45 am
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Dear User,

Currently we don’t have any Dutch-speaking specialists available, so the reply will be provided in English. We apologize for the inconvenience!

If  you would like to use a camera of your smartphone as an independent IP camera please install the IP Webcam app (it can be downloaded for free from Google Play Store) on the smartphone you would like to use as a camera and follow the instructions:

- please open the application;
- select Cloud streaming and activate it;
- please select the Ivideon account option and enter credentials for your Ivideon Account;
- please go back to the main menu of the app and press Start server.
After the camera of the smartphone is attached to your personal account, you will be able to view it via the Personal Account and Ivideon Client for desktop and mobile devices.

However, please remember the following:
- OS Android v. 4.1 or higher required to run the IP Webcam application:
- the broadcast remains active only while the Start server button is pressed.
- a camera with standard resolution 640X480 and framerate of 25 fps requires about 1 Mbs of the upload speed of the Internet connection. You can try a website such as speedtest.net to test the upload and download speed of the Internet connection and set up the image settings in the IP Webcam app accordingly (please refer to this article for more information on bandwidth requirements - https://www.ivideon.com/help/start/requirements-to-the-internet-bandwidth-and-traffic-consumption/).

Also, we recommend that the device with active continuous broadcast should be constantly connected to the power supply since the processes of recording and transmit require much power.

Should you have any further questions about the connection or our service in general, please do not hesitate to contact us back.
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Answered: Two way audio support with Amcrest IP cam

July 27, 2018, 1:11 pm
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Hi,

Unfortunately, at the moment, the two way audio for third party cameras is not supported in Ivideon Server.
So, the only way to send a message from the camera is to use its original applications or the web-interface.

As per this feature accessibility in Ivideon, here is how it works: if the camera is added to the Ivideon account via QR code (like Oco2) or MAC-address and supports the push-to-talk feature, the audio talk does work.


Should any other question arise, please feel free to get in touch with us.
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Answered: Why do videos not load?

July 27, 2018, 7:39 pm
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Hi,

Sorry for the prolonged reply.

As far as we see, now there is only 1 event saved under the "Events" tab https://www.ivideon.com/my/events_feed . Please specify: via your mobile app you can't view a 10s event clip or the full recording of that event? In case of the latter, please specify, can you view that recording on the time line? Please open the live video from the camera and check the archive on the time line for the indicated time period -- will it be available there?

Does the same happen via the web-browser (tab "Events" https://www.ivideon.com/my/events_feed)?



Looking forward to your reply.
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Answered: Ivideon server keeps quitting unexpectedly

July 27, 2018, 9:42 pm
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Hi, Devin.

Thanks for the info provided here. The details on your issue are being discussed in our system within the ticket 2018072710294368. Please keep us updated within that ticket.
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Answered: I am no longer receiving push notifications of events.

July 31, 2018, 1:42 am
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Dear User,

Please specify the following details:

-what is the download speed of the Internet connection available for your mobile device? (You can test it at speedtest.net. If it is possible, please send us a screenshot with the results).
-what is the upload speed in the camera's network? (You can also test it at speedtest.net. If it is possible, please send us a screenshot with the results).

Looking forward to your reply.
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Answered: Mobile client can not play Live(web) continually.

August 8, 2018, 8:25 am
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Dear User,

This issue is being discussed in the ticket #2018080810297018.
You'll be contacted within this ticket. Please wait for our reply.
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Answered: Can't connect despite 2.4Ghz, proper network key, ample bandwidth

August 8, 2018, 9:02 am
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Dear user,

Please try to reset the Oco HD camera and to try to add it one more time.

1. In case there is an SD-card in the camera, please remove it.
2. Plug in the camera, press and hold the reset button (located on the back of the camera) for around 12 seconds until the LED indicator becomes steady red. After about 20 seconds the indicator should start blinking red again.
3. Wait for a beeping sound.
4.  Please make sure that your mobile device is connected to the same wi-fi network, where you try to add the camera. Then open Ivideon mobile app and try to add the camera, following the onscreen instructions.


If possible, please attempt connecting the camera with another mobile device.
Could you please check whether there is any firewall enabled for your network's router?


We also recommend to change the router's DNS addresses for Google ones - 8.8.8.8 as a primary and 8.8.4.4 as a secondary. In case you do not know how to change DNS, please refer to your ISP's or router's support for instructions.

Looking forward to your reply.
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Answered: change login password

August 8, 2018, 9:07 am
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Dear User,

Do we understand you right, you forgot the password from your Ivideon Personal Account?

In case  that is correct, please press “I forgot my password (https://www.ivideon.com/my/service/passreset)” – enter your e-mail address and the verification code – press “Request new password”. You will get a letter with a link, please click on it.  Please, open the letter and follow the link that you find in it. After that a new password will be sent to your e-mail. Please copy it and paste in the password space.

​If our instruction doesn`t help, please specify on what stage of the process you have a problem (do not get the link, get the link but no password). Please don`t forget to check “spam” mail.

Looking forward to your reply.
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Answered: me salen todas las camaras sin conexion por que

August 8, 2018, 9:30 am
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Dear User,

Currently we don’t have any Spanish-speaking specialists available, so the reply will be provided in English. We apologize for the inconvenience!

Could you precise, are you talking about the cameras on your account publi02021975@hotmail.com? If so, we can see that two cameras there - IP Camera (AXIS) and USB 2.0 CAMERA - are added to the account via Ivideon Server software. At the moment they are offline because the server software used to add them (or the PC it is installed on) is off. Please locate the PC you have the Ivideon Server installed on (the PC you have a USB 2.0 CAMERA connected to), make sure that the Ivideon Server is working and its status is Started online.

The other two cameras on this account - Samsung GT-N7100 — IP Webcam and Samsung GT-N7100 — IP Webcam [2] - seem to be two attempted connections of a camera of a mobile device. To make sure that is launched, please check that IP Webcam application is still installed on this mobile device, open it and click on Start server at the very bottom of the app's main menu.
While using the IP webcam app, please keep in mind the following:
- please note that Internet connection bandwidth matters. One camera will require at least 1 Mbit/sec of upload speed and 2 Mbits/s of download speed;
- the broadcast remains active only while the Start server button is pressed;
- the device with active continuous broadcast should be constantly connected to the power socket since the processes of recording and transmission require much power.

If you have checked everything mentioned but the cameras still seem to stay disconnected, please let us know.
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Answered: Our connection drops for long periods of time and then will reconnect for a minute or two.

August 8, 2018, 9:54 am
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Dear User,

Would you precise, are you talking about a camera called Orlandocam access to which was shared to your account from the account samstephens256@gmail.com? If so, could you precise, when the connection to the camera is lost, what is the status of the Ivideon Server software your camera uses to connect to our servers - is it Stopped, Started online or Started offline (the status can be found at the very bottom of the main window of the program)? Also, when the camera is offline, could you please test the upload speed of the Internet connection in the network where the camera is installed? You can use a website speedtest.net to do that. Please inform us of the results.

We are looking forward to your reply!
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Answered: No Connection to additional Philips B120 camera

August 8, 2018, 2:28 pm
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Hi,


First of all, would you please be more specific, what is the exact model of your Philips camera?
Is there "Powered by iVideon" on the box?
Please mind that not all Philips InSight cameras support Ivideon. For instance, the model B120/97 https://www.philips.com.hk/en/c-p/B120_97/in.sight-wireless-hd-baby-monitor doesn't support Ivideon and can be added only via the Philips In.Sight app; the model B120S/10 https://www.philips.com.hk/en/c-f/XC000007170/my-philips-insight-hd-home-monitor-does-not-connect does support Ivideon and can be setup via the InSightHD or Ivideon mobile apps.


Looking forward to hearing from you soon.
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If I subscribe, will every event be captured or will there still be a delay between events?

September 3, 2018, 2:14 am
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I realize the clips are limited to 10 seconds and there is a 30 second delay between.  I just want to make sure nothing will be missed event wise once I subscribe.
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Answered: Camera is not connected and I cannot get to connect. What do I do now? I had to move it to a different location.

September 3, 2018, 4:48 am
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Hi,

We ctreated ticket #2018090310302523 in our system to discuss this issue in more details. Please be so kind answer us within that ticket.
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