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Answered: My recordings are not long enough, nor effective

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Hi,

Fist of all, please test the upload speed of the Internet connection that is available for the camera. Speed can be tested at speedtest.net. Make sure that the speed is higher than 2 Mbps.
If the camera is connected to Wi-Fi make sure that the router is not too far from the cam and that there are not too many obstacles between them (e.g walls).
Besides, please open the mobile app and go to the camera settings => Detectors => Motion => tap "ON". There you can check sensitivity and detection area.

Please write us about the results.

Answered: sent invite to husband on android and he cannot seem to connect Any suggestions steps

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Dear User,

According to the information in our system you have 2 cameras - Kirkwood Entry 2K and Kirkwood Entry1 and none of the cameras is shared. Please describe what steps do you follow and at what step do difficulties occur? Please try to share the access with support@ivideon.com to check the issue. Also please refer to the instruction and make sure you follow the steps - https://www.ivideon.com/help/start/granting-access-rights/

We look forward to your reply!

how does ivideoserver works on windows 10

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the server seems not to work, there is no popup for any settings after a double click on the icon

Answered: how does ivideoserver works on windows 10

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Dear User!

Could you please precise your Windows system exact specs (version, 32/64-bit, CPU, memory)? Could you please also precise, if your Ivideon Server is installed as service (then it'll start automatically with system boot up) or as application? Please open task manager and check, if Ivideon Server process is listed there or not.

We should also recommend to delete the server from your PC (including the whole "Ivideon" folder) and try to download actual version for 32-bit system from our website, install it as an app (not service), then check the issue one more time.

Current version of the Ivideon Server application (3.6.1) should be fully compatibale with Windows 10 system.

Please check our suggestions and inform us upon the results!

cannot view video files

Answered: RTSP works on VLC but not on iVideon Server - REOLINK

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I found that these settings that you provided work fine, but I found that Ivideon didn't like the asterisk "*" that I'd used in the password itself. When I try entering the asterisk, it changes it into a char/number combo that probably represents its ascii code. But this didn't work.

If you have a problem, I'd suggest changing your password to all numbers and letters and test that. It fixed it for me.

IFTTT can you specify and control a camera group?

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Hi There
I want to be able to select a group of Cameras and turn them off and on on a daily schedule with IFTTT. Is this possible?

Thanks

Answered: Can I switch the live feed from the back camera to the front one?

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Dear user,

switching the view of the phone cameras is possible by the means of the IP Webcam application only.

Please let us know if you have any additional questions, we'll be happy to help!

Answered: Slow Data Usage

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Dear User,

Traffic volume depends on the camera video stream settings (resolution, number of frames, used codec) and intensity of movement in the camera frame. So you can decrease the resolution and the frame rate for the IP Webcam app.

Traffic from the camera goes via the Internet only when you use the "Remote archive" server, or if someone is viewing the camera remotely.

Traffic is also created when the motion detector is triggered and when data is recorded on Ivideon server. You can totally disable motion and sound detectors.

When videos are not viewed from cameras or recorded to the cloud, the traffic is less than 1MB per week (exchange of service information of your server with our data centers).

A camera with a resolution of 640x480 and 25 frames/sec (H.264) of continuous recording, with average traffic intensity in the frame of the camera for 24 hours, required 11Gb of disk space.

For the same camera with very heavy traffic in the frame, traffic volume amounts to about 450 MB per hour.

Please specify, do you have any additional questions?

Answered: Are USB cameras supported on Linux servers?

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Dear User!

Do we understand correct, that you have already resolved the issue?
If no, please specify whether you use original drivers for the camera (not ones provided by the OS)?

We look forward to your reply!

Answered: server won't launch on Windows 10 1709 and 1803

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Dear User,

Please specify when did you download the file? Recently the server version has been updated and the issue - resolved. Please try to refer to the current version of Ivideon Server located here - https://www.ivideon.com/downloads/

Please inform us on the results!

Answered: Live view on Android won't stream. I get the spinning circle forever

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Dear user,

Please specify is the live stream reviewing issue the same in the mobile app and in the Personal Account on the website?
Please specify the exact information regarding:
1. the cameras' resolution and bitrate (can be checked on the cameras' web-interface)
2. the upload Internet connection speed in the network with the cameras and the download speed in the network you use to view the live stream? Please test it at speedtest.net and send us the results.

We'll be looking forward to your reply!

Answered: Oco HD android app live streaming stops constantly freezes and need to close the app and restart it every few minutes?

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Dear User,

Please specify the version of your mobile app.
Are both mobile devices of the same model?
Please check whether the issue same in the Personal Account (access your account via the web-site - https://www.ivideon.com/my/service/login)?

Please inform us on the results!

Answered: What format is on SD cart - cannot get to record?

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Archive is recorded to the sd-card in its own format. So, it cannot be viewed correctly via any desktop player.

You can play archive in one of these ways:
-via Ivideon mobile app;
-via Ivideon Client (ivideon.com/downloads) desktop app;
-via your personal account on Ivideon website (ivideon.com/my).

If you need to have an archive recording on your PC in MP4 format, you can export this recording. For more information about archive export please visit https://www.ivideon.com/help/start/configuring-video-archive/how-to-download-an-archive-recording-to-your-computer/.

Should you have additional questions, feel free to contact us. we'll be glad to help

Is there a way to have the camera record every minute of everyday.

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I'll check my camera and there will be hours of nothing being recorded. It'll record like 20 minutes and then nothing for 3 hours.

Answered: Connecting to local server

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Hi,

Please be so kind to provide us with the following information:

-what is the CPU load level at the moment when both Ivideon server and Ivideon Client are running:
-what is the download and upload speed of the Internet connection available for the PC? Speed can be tested at speedtest.net.
-what are the settings chosen for the cameras (resolution, bitrate, framerate)?

Besides, please stop the server, right click a camera and select "Don't use this camera". Do the same things with other 3 cameras. Start the server and test how things work after that.
Please write us about the results.

We're looking forward to hearing from you.

My camera won’t flash green to scan the code

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I can’t install the camera. The light will not flash green for the code.

Answered: Is there a way to have the camera record every minute of everyday.

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Hi,


Let us please pay your attention that the camera records to the cloud only when motion or sound is triggered. Hence if nothing is happening in front of the camera, nothing is recorded.

You can increase the detectors' (motion and/or sound) sensitivity and choose the entire area for detection. To do that, please open the Ivideon mobile app -> on the right from the camera's thumbnail view, hit 3 dots -> Camera settings -> Motion and/or "Sound".


Also, you can setup continuous recording (i.e. even if nothing is happening in front of the camera, it is still being recorded) to the cloud. To activate it, please enable a business subscription package starting from "Cloud 10 Pro" (all pricing plans can be seen here https://www.ivideon.com/plans-for-business/). After activating a business "Cloud" plan, there will be an option to enable continuous recording to the cloud.


Please feel free to get in touch with us should we be of any further assistance.

Segfault when starting ivideon-server on Ubuntu 16.04 LTS

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I have a clean Ubuntu 16.04 LTS, on an Intel NUC (i7-6770HQ) w/16GB memory.

When I try to run ivideon-server, all I get is

    marius@NAS:~$ ivideon-server
    Load avnetsdk library dynamically
    avnetsdk module handle: (nil)
    load configsdk dynamically!
    Segmentation fault (core dumped)

Any idea what's going on, and what I need to do to correct it?
I do have a /var/crash/_opt_ivideon_ivideon-server_ivideon-server.1000.crash available, if that helps you? (Tell me where to send it)

Edit2:
I fixed it by
    sudo dpkg -r --force-depends libqt5-ivideon libqt54-ivideon libqt542-ivideon
as it seems like your 5.4.2 version of the Qt platform integration has an issue with the latest libxcb.

By just relying on 16.04's Qt5, the ivideon-server now starts up..

--------
Edit:

marius@NAS:~$ ulimit -c unlimited
marius@NAS:~$ ivideon-server
Load avnetsdk library dynamically
avnetsdk module handle: (nil)
load configsdk dynamically!
Segmentation fault (core dumped)
marius@NAS:~$ gdb `which ivideon-server` .IvideonServer/core
GNU gdb (Ubuntu 7.11.1-0ubuntu1~16.5) 7.11.1
Copyright (C) 2016 Free Software Foundation, Inc.
License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html>
This is free software: you are free to change and redistribute it.
There is NO WARRANTY, to the extent permitted by law.  Type "show copying"
and "show warranty" for details.
This GDB was configured as "x86_64-linux-gnu".
Type "show configuration" for configuration details.
For bug reporting instructions, please see:
<http://www.gnu.org/software/gdb/bugs/>.
Find the GDB manual and other documentation resources online at:
<http://www.gnu.org/software/gdb/documentation/>.
For help, type "help".
Type "apropos word" to search for commands related to "word"...
Reading symbols from /usr/bin/ivideon-server...done.
[New LWP 14899]
[New LWP 14900]
[Thread debugging using libthread_db enabled]
Using host libthread_db library "/lib/x86_64-linux-gnu/libthread_db.so.1".
Core was generated by `ivideon-server'.
Program terminated with signal SIGSEGV, Segmentation fault.
#0  0x00007fcad7474593 in ?? () from /opt/ivideon/qtlibs542/platforms/libqxcb.so
[Current thread is 1 (Thread 0x7fcae9d858c0 (LWP 14899))]
(gdb) bt
#0  0x00007fcad7474593 in ?? () from /opt/ivideon/qtlibs542/platforms/libqxcb.so
#1  0x00007fcad74747db in ?? () from /opt/ivideon/qtlibs542/platforms/libqxcb.so
#2  0x00007fcad745cd65 in ?? () from /opt/ivideon/qtlibs542/platforms/libqxcb.so
#3  0x00007fcad745f8db in ?? () from /opt/ivideon/qtlibs542/platforms/libqxcb.so
#4  0x00007fcad74748eb in ?? () from /opt/ivideon/qtlibs542/platforms/libqxcb.so
#5  0x00007fcae5f75e23 in QPlatformIntegrationFactory::create(QString const&, QStringList const&, int&, char**, QString const&) ()
   from /opt/ivideon/ivideon-server/../qtlibs542/libQt5Gui.so.5
#6  0x00007fcae5f813b6 in QGuiApplicationPrivate::createPlatformIntegration() () from /opt/ivideon/ivideon-server/../qtlibs542/libQt5Gui.so.5
#7  0x00007fcae5f829ed in QGuiApplicationPrivate::createEventDispatcher() () from /opt/ivideon/ivideon-server/../qtlibs542/libQt5Gui.so.5
#8  0x00007fcae5a3b0ed in QCoreApplication::init() () from /opt/ivideon/ivideon-server/../qtlibs542/libQt5Core.so.5
#9  0x00007fcae5a3b165 in QCoreApplication::QCoreApplication(QCoreApplicationPrivate&) ()
   from /opt/ivideon/ivideon-server/../qtlibs542/libQt5Core.so.5
#10 0x00007fcae5f867b9 in QGuiApplication::QGuiApplication(QGuiApplicationPrivate&) ()
   from /opt/ivideon/ivideon-server/../qtlibs542/libQt5Gui.so.5
#11 0x00007fcae67c2152 in QApplication::QApplication(int&, char**, int) () from /opt/ivideon/ivideon-server/../qtlibs542/libQt5Widgets.so.5
#12 0x0000000000443d97 in QmmcastApplication::QmmcastApplication (argv=0x7ffe7ee99cd8, argc=@0x7ffe7ee9980c: 1, this=0x7ffe7ee998c0)
    at ../../../../App/qmmcast/qmmcast/main.cpp:32
#13 main (argc=1, argv=0x7ffe7ee99cd8) at ../../../../App/qmmcast/qmmcast/main.cpp:149
(gdb)

Answered: How do I delete my account

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Hi,

In order to delete your Ivideon account please do the following:

-go to your personal account at ivideon.com/my;
-open the Settings page (https://www.ivideon.com/my/settings/main);
-click “Delete account and all associated data” => enter the password => Delete my account.

If you want to delete the account because of problems with the service, please specify what  problems you face. We’ll do our best to help you resolve the issue.
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