Answered: cannot connect
Dear User, 255.255.255.0 - is not the IP address of your camera, it is your subnet mask. In order to find the IP address of the camera, you may try to use a network scanner app, for example Advanced IP...
View ArticleAnswered: Support HIKVISION
Dear User, These cameras can be connected to the Ivideon via the Ivideon Server application installed on a PC which is at the same network with the cameras. Here is an instruction of how to add a...
View ArticleAnswered: Internet Fail
Stable internet connection is an essential condition for the camera to work via our service. If Internet fails live video from the camera is not available and arhive won't be recorded during this time.
View ArticleAnswered: i load server and nothing happens says no camera what am i doing...
If you want to add an IP camera to Ivideon Server, please do the following: 1. Open Ivideon Server (if it is already working, press Stop). 2. Click with the right mouse button on the icon "IP Cameras"....
View ArticleAnswered: Where can I find a list of supported DVRs?
A DVR can be connected to our system by connecting it to a PC (directly or via router) with the Ivideon Server application installed. The app (and the PC) should be running all the time as long as you...
View ArticleAnswered: I have a Oco Camera that will not connecto Server application
Hello! Please note that Oco camera can be set up only due to the Ivideon app (can be installed via Google play/App store), so it can't be used with Ivideon Server app on your PC. The Oco camera should...
View ArticleAnswered: Can multiple users login at the same time to watch the same set of...
i have the same question and the answer below isn't applicable.
View ArticleAnswered: why is my camera light blinking red?
Please accept our apologies for a prolonged response! In case it is an Oco camera the blinking red light means the camera cannot connect to your wifi. Please check the diversity of your wifi network...
View ArticleAnswered: CPU load 75%
Dear User, All the webcams heavily load the processor, because they are unable to encode the video signal. Motion detector being quite a resource-intensive application will also create addition...
View ArticleAnswered: Cannot add local server to ivideon client
Dear User, To add a local server, please do the following: 1. Install Ivideon Server; 2. It is not obligatory to attach Ivideon Server to your personal account for local use; 3. Connect your cameras...
View ArticleAnswered: I get Noice Detections but get no sound? What is wrong?
Sorry for the long response! First of all please make sure that the "Audio mode" is enabled in the IP Webcam settings. You can also test the upload speed in the network where the camera is located....
View ArticleAnswered: How do I setup motion detection and email notifications and what is...
Dear Sir, 1) It is possible to set up Motion detection in Ivideon Server. For it stop the Ivideon Server, right-click on the camera -> Settings. Set up the type of recording in the "Recording" tab....
View ArticleAnswered: When I start up the server, I get the error "jack server is not...
Dear User, We apologize for our prolonged response. Judging from the error messages you provided, it is possible to say that your audio card isn't properly recognised by the OS properly or it is...
View ArticleAnswered: Upgrading Server from 3.3.0 to 3.5.x; Norton says there is no...
Most likely the antivirus blocks newer versions of Ivideon Server program. Please shut down the antivirus before Ivideon Server download and then put our program to exclusions of Norton before running...
View ArticleAnswered: trying to export archived video and says File size: 0 bytes –...
We apologize for our prolonged response! Please grant access to archive at our support address support@ivideon.com so that we could check the problem from our side. To do it please open your personal...
View ArticleAnswered: Can I add another email address for notification?
No,unfortunately notifications are bound to the personal account`s email address .
View ArticleAnswered: how do i make sound detection and or motion sensor less sensitive...
Dear User, To set up the motion detector, please log into the mobile app, then open the live video, select Settings - Motion. There you can turn the detector on and off, set the sensitivity (high,...
View ArticleAnswered: Gratuitamente posso aumentar meu tempo de gravação ?
Dear User, unfortunately at the moment we have only English-speaking specialists! According to our information, you use a local archive, which means that the recordings are stored on the hard disc...
View ArticleAnswered: 2 New Cameras
Dear User, We apologize for our prolonged response. According to our information, the both iLuv cameras on your account are currently subscribed to the promo 7-Day Cloud subscription package. You can...
View ArticleAnswered: can I access my pc Web cam from my phone if someone is on the pc
Hello! I would like to pay your attention that you can easily access the live video and the arcive from your webcam on your PC due to the Ivideon mobile application (please install it from Google...
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