Answered: how can I add my camera on my ipad so that I can watch my camera on...
Dear Andrew! Currently it's impossible to connect your iOS device (smartphone or tablet) as a camera to Ivideon service, there are no tools or aaplications for that. If you have any old Android device,...
View ArticleHow do I get and Mjpeg stream to work?
Hello, I have a pair of Wansview NCM751GA cameras that are dropping the RTSP stream periodically (that Wansview can't seem to figure out) and I want to try streaming MJpeg to see if that's better. The...
View ArticleAnswered: OCO HD Camera audio not working
Hi, That is how the system works: if the camera is added to the account via QR code or MAC-address and supports the push-to-talk feature, the audio talk does work. When the camera is added via the...
View ArticleAnswered: Oco HD 2 and Ivideon Server
Hi, First, please specify: is the preview available from each camera in the server? To check that, please stop the server, double click on a camera -- is the video available? If it's not, let us please...
View ArticleEvents not being recorded after server has been on for a few hours
Events aren't recorded after the server has been running for a while (seems to be everthing from 1 hour to 12 hours) - and this means no notifications are being sent after awhile - even though there is...
View ArticleAnswered: Porque no me abre el programa que tengo instalado en mi laptop?
Hi, Unfortunately we have only English-speaking specialists in our tech support team at the moment. So, let us answer you in English. First of all, please make sure that Ivideon Server app is up to...
View ArticleAnswered: Motion Notifications stopped showing up on my phone
Dear user, First of all, please make sure that the notifications are allowed for Ivideon app in your smartphone settings. Also, please check whether notifications are allowed both in the camera's...
View ArticleOco HD stop working, not possible to reset
It was working well, then suddenly led became red and any trying to reset are not successful. After holding "reset" button for a long time, it turns to orange blinking but still not reading the QR code...
View ArticleOco HD camera can't be rebooted, red light on LED and sometimes some strange...
Camera was working well, but then i found it with the red LED since that time it not reacting on the reset button (previously it was making one beep sound). If keep camera ON for a long time then it...
View ArticleServer, when running, keeps receiving data (3-4 Mbps).
Tested this on windows and linux. Server downloads data with speed like 3-4Mbit/s. Why so much data is being downloaded, and can this be disabled? No one is watching anything. And cloud storage is not...
View ArticleAnswered: Granted admin access to another user, but her events screen is...
Dear Paganini, The users that you share access rights to the camera with can’t view events, as well as receive any notifications from your cameras. If you have other questions about our service, please...
View ArticleAnswered: Oco HD stop working, not possible to reset
Dear Artem! We've created a new ticket within our system upon your query (Ticket#2018062710287709), a new message was sent to your account's e-mail address with all the required suggestions and...
View ArticleAnswered: Oco HD camera can't be rebooted, red light on LED and sometimes...
Dear Artem! We've created a new ticket within our system upon your query (Ticket#2018062710287709), a new message was sent to your account's e-mail address with all the required suggestions and...
View ArticleAnswered: Server, when running, keeps receiving data (3-4 Mbps).
Dear User! We should admit, that Ivideon Server application is constantly sending requests to your cameras within your local network (not through Internet) and receives back data packages from them, it...
View ArticleI can't login my ivideon account on android device with IP webcam app for...
I can't login my ivideon account on android device with IP webcam app for cloud streaming, are there any issues? I am using Asus zenfone4 max nogut android.
View ArticleOco won't connect after scan, turns green then blinking red again
Oco won't connect after scan, turns green then blinking red again
View ArticleAnswered: I can't login my ivideon account on android device with IP webcam...
Dear user, Please check your account's e-mail (including spam folder), we sent you an e-mail with a password reset link a few days ago. We recently detected several massive attempts to pick the...
View ArticleAnswered: I'm no longer received push notification alerts.
Dear user, Take our apologies for the delayed reply. Please specify the following details: -what is the download speed of the Internet connection available for your mobile device? (You can test it at...
View ArticleAnswered: Motion detection is on but it’s not working
Dear user, You can lower the sound detector sensitivity (and raise the movement sensitivity) in the camera settings on Ivideon application. Please tect the camera work after that and inform us about...
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