Answered: The Ivideon iOS app doesn't start on iPad after last update. What...
Hello! Please accept our apologies for the delay with the answer! There's no information about unsupported versions of iOS devices so let us check the problem. Please specify the version of iOS system...
View ArticleAnswered: How do I update the camera to a new wifi network while it's on a plan?
Dear Tom, According to the information from our system, you are using the Oco1 cameras. In case you would like to reconnect the camera to a different WiFi network, please do the following: - reset the...
View ArticleAnswered: I cannot connect to the camera with my iphone 7. Yellow light pops...
Dear User, Thank you for the query. Could you please specify what camera you are trying to connect- OCO1 or OCO2? Please describe in more detail what steps you have already followed in order to add the...
View ArticleAnswered: Add support to Vstarcam C7824WIP
Dear User, Thank you for providing this information! These links will be forwarded to the corresponding department. The camera may be added to the list of the supported devices in one of the future...
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View ArticleAnswered: Add support to Amcrest IPM-721
Dear Alaa, Thank you for providing this information! These links will be forwarded to the corresponding department. The camera may be added to the list of the supported devices in one of the future...
View ArticleAnswered: my ip webcam auto off within 10 mint . what is the solutaion ?
Dear User! Please note that the broadcast remains active only while the Start server button is pressed. Also we recommend that the device with active continuous broadcast should be constantly connected...
View ArticleAnswered: Do not now how to use my system on windows
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View ArticleAnswered: camera stop working after a few seconds
Dear user, Please try to update the webcam's driver to the latest version from the manufacturer's website. Also you can try using Manycam if the problem is caused by some other process accessing the...
View ArticleAnswered: Zoom option not working on the app
Dear User! Please specify what is the operating system of your mobile device? We look forward to your reply!
View ArticleAnswered: Unable to delate some saved videos in the Archive export folder
Dear User! For the further troubleshooting of the issue the ticket №2017053010183679 has been created, all necessary data has been sent at your e-mail address. You are kindly requested to perform the...
View ArticleAnswered: server internet up-down speed?
Dear User! Please note that 1280x720 camera requires no less than 1 mb/s for upload speed and 2 mb/s for download speed and 1920x1080 camera requires no less than 2 mb/s for upload speed and 2 mb/s for...
View ArticleAnswered: Oco cam on ivideon server
Dear user, You can use Oco Pro cameras with Ivideon Server. You can add them to your Ivideon Server according to this...
View ArticleAnswered: when I login to my account it says Live Video Is Not Available and...
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View ArticleAnswered: Cheap IP Camera (Onvif) getting PTZ to work
Dear user, Please clarify, did you specify a PTZ link in the "PTZ" tab of camera settings in Ivideon Server? If you didn't, please try to put down its PTZ link there and see if you have PTZ controls...
View ArticleAnswered: Sound doesn't work
To enable sound recording for your camera, this function should be turned on in it's settings in Ivideon Server application. To check this out, please, open the application, stop it if it's running,...
View ArticleAnswered: Windows Client to Linux server connection.
Please specify the the versions of the server and the client. Also specify whether you use a password for local view. Also please review this short instruction on local view and see if you did...
View ArticleAnswered: I can't seem to connect the camera. It says 'offline'.
Could you, please, precise the problem in details? What camera do you have (manufacturer, model)? Do you try to connect it to your account or it's already attached and you can't get live-feed from it?...
View ArticleAnswered: Ivideon Client live view warning!
I just tested it again. I only get this error when I am using the iVideon client in offline mode. The problem is solved when I connect Client software to iVideon account online mode. For details,...
View ArticleAnswered: Want to create our own android client to stream on ivideon server?
Hi, Please contact us by email support@ivideon.com and we'll forward your query to the corresponding department. We're looking forward to hearing from you.
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