Answered: Can I take a photograph from the website once the camera is set-up...
Hi, As far as we understand, you're utilizing the camera of an Android device as an IP camera. The thing is that the camera catches video in resolution which is set in the app and physically available...
View ArticleAnswered: My video won't load to show police. HELP
Dear User! We've already sent you all the necessary information, considering this issue to your e-mail, please check it for incoming messages! All the instructions and additional information will be...
View ArticleAnswered: My camera gives me the error ofline and "no video"
Dear User, Please stop the Ivideon Server app and double click the camera's name - is the video available for previewing? We look forward to your reply!
View ArticleAnswered: I am unable to locate the 12 character code (MAC address) I see a 9...
Dear User! Could you please precise your camera's model? Do you want to add the camera from your personal account at Ivideon.com (via MAC-address)? Depending on your camera's model there are several...
View ArticleAnswered: Won't connect to the phone.
Dear Andrew, Please specify, do you mean that you are unable to connect your camera to your account using the Ivideon mobile application? If so, please specify what model of the camera are you trying...
View ArticleAnswered: Can I change a camera subscription if I've paid for a year?
Dear Thomas, If you cancel (change) your yearly subscription you will be automatically refunded for all unused months. The refund will be issued to the balance of your account. To get a refund for...
View ArticleAnswered: What does "Smart video analysis in the cloud and increased quality...
Dear Thomas!"Increased quality of notifications" means that you will be able to receive notifications not only via Ivideon app to your smartphone, but also to your e-mail, sometimes this is way more...
View ArticleAnswered: How to Get the Right dissertation writing
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View ArticleAnswered: Thumbnail image working, main picture not?
Dear User! Do we understand you correctly, that your camera is working fine, its live feed is avilable for watching via our mobile app and Ivideon Client application for your Windows, but it's not...
View ArticleAnswered: Customize notification sounds on the Android app
Dear Sir! Unfortunately, at the moment this feature for manual setup of sounds for your notifications is not available. We'll forward your suggestion to the respective department and probably in the...
View ArticleAnswered: my Oco camera wont connect with my iPhone
Please note, that your Oco1 camera can work only with 2.4 GHz frequency WiFi. This camera does not support 5 GHz. Please make sure you type in correct WiFi password before getting a QR code. Also for...
View ArticleWindows Desktop Client No Longer Streaming Live
Good day. I've been using Ivideon for a year or more with few issues. My setup: - Server running on MacOS (latest release) - Client running on Windows x86 Surface (latest release) My issues began...
View ArticleAnswered: my oco is hidden and I can not unhide
Dear User! On the subject of your inquiry, a ticket #2017091810210003 was created in our system, which was resolved as a result of your phone conversation with our specialist. When connecting a camera...
View ArticleAnswered: UPCAM Support
Dear Marcus! If you have any of those UPCAM cameras, you can add them freely for use via Ivideon Server app (in case they have RTSP/MJPEG/ONVIF protocols support - at least one of those). At the moment...
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View ArticleAnswered: embed video watch iPhone etc problem
Dear Anton, To diagnose your situation further, we have created a ticket #2017092310211418. Please, check your inbox for our reply and provide us with additional information in your response within it!
View ArticleAnswered: can you connect a motorola focus66
I was successful using this url rtsp://000.000.000.000:6667/blinkhd (000.000.000.000 = Camera's Network IP) and a user name of user and a password of pass Hope that helps if you are still interested....
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